Refund and Returns Policy

At #1 Immunity, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our Refund & Returns Policy below.

By purchasing from our website, you agree to the terms outlined in this policy.

You may request a return if:

• The product was delivered damaged or defective

• You received the wrong item

• The product packaging is unopened and unused

To be eligible for a return:

• The request must be made within 7 days of delivery

• The product must be in its original packaging

• The item must not be used, opened, or tampered with

Due to hygiene and safety reasons, opened health and wellness products cannot be returned.

The following items are not eligible for return:

• Opened or used products

• Products purchased during special promotions or clearance sales

• Gift cards (if applicable)

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery

• Share clear photos of the product and packaging

• Include your order number in the email

Once verified, we will arrange a replacement or refund.

After we receive and inspect the returned product:

• Approved refunds will be processed within 7–10 business days

• Refunds will be credited to the original payment method

• Shipping charges (if applicable) are non-refundable

Processing time may vary depending on your bank or payment provider.

• Customers may be responsible for return shipping costs unless the product is defective or incorrect.

• We recommend using a trackable shipping service.

Orders can be cancelled:

• Within 12 hours of placing the order

• Before the order has been shipped

Once shipped, the order cannot be cancelled.

For any return or refund requests, please contact:

#1 Immunity Support Team
Email: info@1immunity.com

Please mention your Order ID for faster assistance.